Frequently Asked Questions

Frequently Asked Questions

Will my printer warranty be void by using compatible cartridges?
Using a compatible or remanufactured cartridge WILL NOT VOID YOUR WARRANTY.  Major printer manufacturers in Australia, Epson, Hewlett-Packard, Canon and Lexmark were approached and confirmed that their 'printer warranty would NOT be affected by the use of compatible or refilled cartridges'. This means there is no reason for you to not use our compatible or refilled cartridges. They work and will save you money.

In Australia it is illegal under the Trade Practices Act for a printer manufacturer to require a consumer to use a particular brand of ink or cartridge.  They cannot refuse to honour a printer warranty for anyone who uses other brand cartridges in their printers.

Instore prices differ from Online prices.
There are many occasions when local stores can offer products at different prices than displayed on the website, these may be special offers, bulk buys or clearance products. Contact your local CU store directly for advice and order collection options. Find Your Local Store Here.

I cannot find the printer/product I require listed on your website?
There are a number of ways in which to find the product you require such as typing the cartridge number in the search field on the home page screen or selecting your printer model from the drop down menus underneath.

If neither of these search attempts work for you please call us on 02 96986487.

Do I need an account to place an order through the website?
No. We offer the ability to create an account to make it easier for you to return and place further orders with us. If you do not wish to create an account then this is perfectly fine and you can continue as a guest. However please be aware that none of your details will be saved so the next time you return to the site you will need to re enter your details during the checkout process.

How do I create an account?
It is just a case of completing a short registration form available here

I have an account already but I cannot remember my password?
No problem, all you need to do is reset your password here

Can I ship my order to a different address to which my card is registered?
Yes. You can confirm the delivery address during the checkout process and we can ship to an alternative delivery address. Please note that sometimes this can alert our security system but rest assured if there is ever any problem with your order we will always contact you in the first instance.

When will my order be dispatched, how much is delivery and when will my order be received?
Please view our delivery information page here

What if I am not home when delivery is attempted?
Should you choose to receive your order by Mail then they will leave a card to confirm that they attempted delivery and that your order will be available to collect from the nearest depot (normally on the day after attempting to deliver). If you chose a courier service to deliver your order then they too will leave a card to confirm that they attempted delivery and that your order will be available to collect from the nearest depot (unless bespoke instructions are left regarding the attempted delivery).

If you have given authority to leave goods without a signature, you accept full responsibility if your parcel is lost or stolen from your property.

I have received the wrong product?
Whether the wrong product has been ordered or the wrong product has been sent please contact our customer services team on TBA or email support@cartu.com.au and we will arrange for the correct product to be dispatched.

The product I have received is faulty?
In the first instance please contact our customer services team on TBA or email support@cartu.com.au as most issues can be rectified over the telephone and if not, we will arrange a replacement product to be dispatched.

You have sent me a promotional code but it is not discounting my order?
To take advantage of the offer, input the promotional code in the 'voucher code' field when you reach the 'cart' screen during the checkout process. Each promotional code relates to different offers and will exclude certain types of product. Be sure to check what products the promotional codes apply to.